Shipping Details

Last updated: August 24, 2026

At VelaWaxStudio, we strive to deliver your orders as quickly and safely as possible. Below you will find all the information you need about our shipping process.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery
Standard Shipping (Australia)	3–7 business days
Express Shipping (Australia)	1–3 business days
International Shipping	7–21 business days

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over a certain amount — please check the checkout page for current thresholds.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

5. International Shipping

We ship to selected international destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

6. Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us at support@VelaWaxStudio.store and we will investigate the issue promptly.

7. Incorrect Address

Please ensure your shipping address is correct at the time of checkout. VelaWaxStudio is not responsible for orders delivered to an incorrect address provided by the customer.

8. Contact Us

For any shipping-related questions, please contact us at: support@VelaWaxStudio.store